Hi, I’m Heather,

I live in beautiful Inverclyde on the West Coast of Scotland, with my grown up family. I work virtually from my home office. No desk or office space is necessary to engage my services. I’m a self-confessed chocaholic, I neither drink tea nor coffee but am partial to the occasional hot chocolate (of course), and I cannot sing a note!

With an upbeat and positive outlook on life, I am recognised for being fair, honest, and trustworthy— always providing support with a smile!

Having over 30 years of business support experience, I’ve developed a comprehensive range of skills. I am excellent at what I do, and I am rated highly among those I have worked for. Combining my experience with passion, I launched Heather Mac VA in 2021 to assist businesses with their administrative needs.

Self-development and collaboration are important to me. Adding new skills to my toolkit is an ongoing process, ensuring I stay updated and continually invest in personal growth. I am a graduate of The VA Mastery Course, and hold Approved status with the Society of Virtual Assistants. I love the community spirit within the VA industry, regularly attending conferences and VA meetups.

I’m always busy doing something in my spare time! Whether socialising, keeping healthy and active, or enjoying a hobby. I love being out and about regardless of weather, and can often be found walking along our local beaches or up in the hills.  My hobbies include sewing, and more recently gardening. With a collection of sewing machines, I love following the latest fashions with dressmaking being my latest challenge. These skills prove handy in my role as a voluntary Wardrobe Mistress. Our garden is a work in progress, much through trial and error, however sitting in our summerhouse is the perfect spot to unwind and relax during the warmer Scottish months.

My life motto is ‘simple and effective’ in everything I do and achieve.

I am well-versed in health, safety, and environmental issues, and I value equality, diversity, and inclusion. In today’s hectic world, I believe it’s essential to make time to talk. I am here for my clients whenever they need me – it’s not just about work.

“Heather has been instrumental in assisting with a very key project I just didn’t have the time to get to. Helping with both The Cottage Cafe Bistro and Clyde Eats she has been invaluable. 

 Professional, efficient, detailed, thorough, precise are just a few things I particularly liked about the service provided. However the softer skills are just as important and Heather was always early for meetings, organised, positive and encouraging.

 An overall brilliant service I wouldn’t hesitate to use again and again.”

Janine Brennan, The Cottage Cafe Bistro

“Heather and her team have provided valuable and professional admin support ensuring that we focus on our day to day planning and delivery of our support programmes. 

We think of our VA as an extension to our team as we get the support whenever and wherever we need it most.  Thank you.

Julie, Market Building Manager

“Heather always worked hard, ensuring that the team’s requirements were seamlessly met with a constant smile on her face. In addition to these traditional tasks, Heather also took great pride in organising Christmas and Summer Social events, which were always planned to perfection.Heather’s organisational skills and commitment to the cause are second to none, but she also has a talent for thinking up new solutions or ideas for the office and business.

I would have no hesitation in recommending Heather’s Virtual Assistant services.”

Gavin Chisholm, Former Operations Manager, Atkins Limited

“Heather was my PA for a number of years when I was MD of Atkins plc’s oil & gas division.  She was extremely effective in that role.  Her outgoing nature meant she was particularly excellent in ‘front of house’ activities for both my internal and external networks. She had a knack of making sure that everybody was treated warmly and with respect  whilst still acting as an effective gatekeeper.  Heather was also very diligent managing my challenging diary to ensure I made best use of my scarce time.   

She was a great help in taking on activities that could have been a burden for me – an example was monthly reporting where she would assemble the inputs from all my reports such that the final document could be finalised with minimal input from me.  International travel was a big part of the role and safe to say every flight, hotel or taxi booking was made to perfection. 

Heather is true admin professional with a terrific work ethic, it was my privilege to work with her.”

Martin Grant, Former Managing Director, Atkins Limited

“I had the pleasure of working alongside Heather for a number of years.  Her organization skills are paramount, nothing phases her, she works instinctively and with great passion.  Organisation of others is where she comes into her own!  She is inspirational, innovative and she constantly trains and upgrades her skills in this fast moving technology world.

I couldn’t recommend her enough.’”

Heather Black, PA/Office Manager, Atkins Limited

“Heather led the business and admin support team for our department of engineering consultants at Atkins for more than 20 years, over which time we grew from 20 to more than 150 staff. She had a particular gift for implementing and developing systems that worked very well for our business and enabled our engineers to get on with their technical work. She was undoubtedly a major contributor to the success of our team and was very much respected across the business.

Regardless of how busy we all were or how demanding the circumstances, Heather could always be relied upon to keep calm and get things done, and all this with her usual friendly and efficient manner. Where we had to go through change or implement new systems, Heather was always at the forefront of this and put the effort on to make it a success. I can’t recommend her highly enough, no matter how large or small the business need.”

Mike Green, Former Director, Atkins Limited

“I had the privilege of working with Heather for 25 years.  During that time she worked tirelessly to support the business, taking on a whole range of tasks, allowing the technical teams to focus on technical delivery, and always with a smile!  She has an uncanny knack of knowing what is required without being asked and I have never known her to be fazed by anything or anyone. 

I have no doubt that Heather will be an asset to any business!”

Gillian Dickson, Chief Engineer, Atkins Limited

“Heather implicitly understands what our business needs in a range of situations, always responding with pragmatism and emotional intelligence. She is proactive, forthcoming with suggestions for continuous improvement, and has frequently supported me to shape a stronger solution for the business in terms of both implementing and communicating change, than I could have reached on my own.”

Karen Blanc, Operations Director, Atkins Limited

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