About – Heather Mac VA

Hi, I’m Heather,

Located in Inverclyde on the West Coast of Scotland with my family, I work virtually from my home office.  No desk or office space is required to employ my services!

With over 30 years of experience, I’ve held a variety of business support roles and developed a comprehensive range of skills.  I am excellent at what I do, and I am rated highly among those I have worked for.  I also support Inverclyde Chamber of Commerce as Executive Assistant.

I have sound knowledge of the Microsoft Office family, and continue to add to my toolbox.  Always keen to stay up to date and learn for the benefit of my clients.  With strong communication skills, I ensure customer satisfaction is met every step of the way.  I take my personal development seriously – I am a proud graduate of the CPD accredited VACT Mastery Course, and I’m also Society of Virtual Assistants ‘Approved’.

I’m a very committed person, friends will say I’m always busy doing something!  Our home is always busy with the comings and goings of 2 adults, 2 teenagers and our dog.  I love socialising, and I keep myself active with regular exercise and I’m often found walking in our beautiful local area.  My skills with a sewing machine come in handy as Wardrobe Mistress with Inverclyde Musical Youth Theatre, I also support the production team.

My outlook on life is upbeat and positive.  I’m known for being fair, honest and trustworthy – always providing support with a smile.  My motto in life is ‘simple and effective’, in everything that I do and achieve.  A random fact about me… I drink neither tea nor coffee, but enjoy the occasional hot chocolate.

I have good awareness around quality, health, safety, security, and environmental issues, as well as the importance of equality, diversity and inclusion.

With today’s busy pace of life, it’s also important to make time to talk.  I’m here for my clients when they need me, it’s not all about work. 

I look forward to hearing from you.

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“Heather always worked hard, ensuring that the team’s requirements were seamlessly met with a constant smile on her face. In addition to these traditional tasks, Heather also took great pride in organising Christmas and Summer Social events, which were always planned to perfection.Heather’s organisational skills and commitment to the cause are second to none, but she also has a talent for thinking up new solutions or ideas for the office and business.

I would have no hesitation in recommending Heather’s Virtual Assistant services.”

Gavin Chisholm, Former Operations Manager, Atkins Limited

“Heather was my PA for a number of years when I was MD of Atkins plc’s oil & gas division.  She was extremely effective in that role.  Her outgoing nature meant she was particularly excellent in ‘front of house’ activities for both my internal and external networks. She had a knack of making sure that everybody was treated warmly and with respect  whilst still acting as an effective gatekeeper.  Heather was also very diligent managing my challenging diary to ensure I made best use of my scarce time.   

She was a great help in taking on activities that could have been a burden for me – an example was monthly reporting where she would assemble the inputs from all my reports such that the final document could be finalised with minimal input from me.  International travel was a big part of the role and safe to say every flight, hotel or taxi booking was made to perfection. 

Heather is true admin professional with a terrific work ethic, it was my privilege to work with her.”

Martin Grant, Former Managing Director, Atkins Limited

“I had the pleasure of working alongside Heather for a number of years.  Her organization skills are paramount, nothing phases her, she works instinctively and with great passion.  Organisation of others is where she comes into her own!  She is inspirational, innovative and she constantly trains and upgrades her skills in this fast moving technology world.

I couldn’t recommend her enough.’”

Heather Black, PA/Office Manager, Atkins Limited

“Heather led the business and admin support team for our department of engineering consultants at Atkins for more than 20 years, over which time we grew from 20 to more than 150 staff. She had a particular gift for implementing and developing systems that worked very well for our business and enabled our engineers to get on with their technical work. She was undoubtedly a major contributor to the success of our team and was very much respected across the business.

Regardless of how busy we all were or how demanding the circumstances, Heather could always be relied upon to keep calm and get things done, and all this with her usual friendly and efficient manner. Where we had to go through change or implement new systems, Heather was always at the forefront of this and put the effort on to make it a success. I can’t recommend her highly enough, no matter how large or small the business need.”

Mike Green, Former Director, Atkins Limited

“I had the privilege of working with Heather for 25 years.  During that time she worked tirelessly to support the business, taking on a whole range of tasks, allowing the technical teams to focus on technical delivery, and always with a smile!  She has an uncanny knack of knowing what is required without being asked and I have never known her to be fazed by anything or anyone. 

I have no doubt that Heather will be an asset to any business!”

Gillian Dickson, Chief Engineer, Atkins Limited

“Heather implicitly understands what our business needs in a range of situations, always responding with pragmatism and emotional intelligence. She is proactive, forthcoming with suggestions for continuous improvement, and has frequently supported me to shape a stronger solution for the business in terms of both implementing and communicating change, than I could have reached on my own.”

Karen Blanc, Operations Director, Atkins Limited

Approved Society of Virtual Assistants
VACT Graduate

Registered with Information Commissioners Office, Reg ZA902564