My Journey – Heather Mac VA

In the beginning…

My journey began when I selected Secretarial Studies at school.  I learnt keyboard skills using an old fashioned typewriter, and much to my surprise won the annual award for the subject!  I didn’t realise then how naturally typing and presentation skills came to me.  From school I went straight on to study Office Administration at my local college.

My first full time job was in Glasgow, Receptionist in a recruitment agency.  We recruited construction and industrial staff, as well as office and catering.  This was a busy role where I learnt to multi-task and practice good communication skills.  I was using an electronic typewriter by then.  Memories of timesheets, tachographs, and faxes.  I loved working with the team, and I’m sure it was here I developed my love of an interview.  I really do enjoy a good interview,  there’s really nothing to fear!

My next role was with a large insurance company as an Audio Typist. The busy typing pool which I was part of supported the Claims department, I quickly learnt the difference between stationery and stationary!  I also looked after the flexitime system for the HR dept.  We had a fantastic canteen on the top floor – lunch was my main meal of the day!  We progressed from electronic typewriters to word processors.   A great place to work and provided me with typing skills for life.

In it for the long haul…

An engineering consultancy was where my next opportunity lay, and what an opportunity it was – 25 happy years supporting the Oil and Gas team.  Starting as Office Administrator, I joined the Glasgow office of around 30 staff. The company grew, and many aspects evolved.  Fantastic colleagues, I was privileged to learn from the passionate professionals who passed through the doors.  Many of them I call my friends.  Technology evolved again, the days of even lifting a telephone are gone. The desktop computers that were rolled out to all staff replaced by laptops for all, with continually improving software. My title progressed too – PA, Team Administrator, Project Accountant and Business Support Team Lead followed.  I loved my job, every one of them, I was well supported and gained a wide range of experience and skills.

New beginnings

2020 signalled redundancy, giving me an exciting opportunity to branch out and offer my support as a Virtual Assistant to more businesses.

I have been very lucky with the companies I’ve worked with both small and large.  Respected, encouraged and supported by all colleagues I worked with both as an individual and as part of a team.  It is important to work with people who are a good fit.  This doesn’t mean working with people who are the same but with people who have different strengths and experience, bringing a diverse quality to the task.

I have a passion for planning, organisation and people.  I love to learn and I am keen to support others.  What I don’t know, I will find out; if I don’t provide a specific service, I’ll know someone who does.  Nothing is a problem, only a challenge to overcome… and I do love a challenge!  The ethos of the Virtual Assistant industry is collaboration not competition, which fits perfectly with my own values.

That’s my story, what is yours?

I would love to hear more about your story.  If you would benefit from reliable, friendly, professional support please contact me.  Get in touch today, we can discuss your priorities and get to work as soon as you are ready.